integralscaff
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Joined 12 years ago
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Re: AccountRight 2014.1 now available
Hi Jason, If you havn't fixed ShellyN problem after several months, how do you think your team will fix mine which is exactly the same??? Have previously submitted our file to your tech team and the standard reply we receive (as previously stated) is 'we are not aware of this problem' and 'we cannot replicate your problem'. Also have had a teccie assume that 'this problem may be imagined'. Sorry, but myob have an unfathomable distance to cover to get me back on side and have faith in your product. Lucy34KViews0likes0CommentsRe: AccountRight 2014.1 now available
Hi Jason, We have upgraded our file to the latest 2014.1 Friday and processing our payroll this morning has been a nightmare. Same issues happening as ShelleyN and BorisYeltsin (as posted on forum) where you couldn’t change weekly hours worked (ours is pre-set to 38/hrs) to (for example) 40 hours, or the hours would change but the dollar figure would be $0. Then MYOB crashed 3 times and of course not saving any of the work you had just inputted, very very frustrating when you have more than 40 employees with varying weekly hours and allowances. Yes, we have upgraded our internet services thinking (wrongly) that this would improve speed and drop out rate of Myob. Also, leave entitlements not calculating properly and yes we have inputted correctly, yes we have gone through all recommended steps, and yes also had a 3rd party look at this problem in particular. Should be working, but isn’t. Posting on the community forum is a waste of time as everyone seems to have problems and no fixes, or when phoning MYOB helpdesk is ‘either unaware of any problems” or “we cannot replicate your problem” and we are left to jumble through as best we can. But thank you for your email. Sincerely, Lucy34KViews1like0CommentsRe: AccountRight 2014.1 now available
I agree with all the above comments of other users. MYOB has been the MOST frustrating experience of my life, and if i had a choice we would go go with other software (which i am now researching). There are NO redeaming features of MYOB at all and one of the worst accounting software packages that i have had the displeasure of using. As to the FREE upgrade to for the superannuation BUTTON (really !) you forget to mention that the subscription price has been INCREASED, so the percieved upgrades are certainly NOT FREE. Lucy35KViews2likes0Comments