ShelleyN
Experienced Cover User
Joined 11 years ago
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Re: AccountRight 2014.1 now available
Jason I was contacted directly by MYOB and was told that MYOB was aware of the issue and that it had been replicated at their end. I was very specific in asking this as I am constantly being told that MYOB is aware of issues and after waiting months for resolution then being told that they are unaware of it. I specifically asked if it had been replicated and I was assured that it had. And that is just one issue - what about the rest - ALL reported AGAIN in NOVEMBER 2013 and in most cases 18 ,months or more prior PAYROLL not caculating updating correctly NOT FIXED ERROR message when processing Payroll - too many payments have been selected NOT FIXED Balance sheet Report not formatted properly and changes can't be saved NOT FIXED Customised cheques losing their format when upgrading - FIXED!!! (Thankyou Glen H. the only person who has been helpful at MYOB so far) Account Transaction Reports showing only debits and not credits NOT FIXED Entitlement Balance Report incorrect NOT FIXED Date Seperator Incosistancy NOT FIXED Alphabetical Sorting in Preview Payroll Detail Repot NOT FIXED Can't delete payroll without forcing shutdown FIXED(although only tested in ClearWater file) Not able to process payroll advice report FIXED BUT STILL SLOW - over 5 minutes to get report for one employee for 1 Financial year Account Selection NOT FIXED MYOB Deleting Payroll History when terminating employees NOT FIXED Date Selection when paying Super NOT FIXED I waited VERY patiently for 4.5 months under the impression that MYOB was giving these issues the full attention they deserve - only to be dissappointed yet again. I will ask the question again - HOW MUCH LONGER37KViews1like0CommentsRe: AccountRight 2014.1 now available
are you kidding me!!! Please read my post from 27th November 2013 IN ITS ENTIRETY and then let me kow WHAT HAS BEEN FIXED http://community.myob.com/t5/Getting-started-with/MAJOR-PAYROLL-ISSUE-needs-correction-URGENTLY/td-p/218601 I took the time to contact MYOB in November to discuss a very serious problem that is occurring with payroll only to be hung up on I then posted about this issue and several others that have been pointed out to MYOB on several occassions but have still not been addressed. All my posts were consolidated into one by MYOB in what I believe was a deliberate attempt to push these issues under the carpet and to keep them away from other users. I was contacted personally by someone at MYOB who assured me that they had recognised the fault with the payroll and that it would be addressed urgently in an upcoming upgrade IT IS NOW APRIL - and MYOB has gone back to its usual trick of not being aware of any problem and certainly not addressed the issue with any urgency YOUR PAYROLL DOES NOT WORK!!!! HAS IT AND ANY OTHER ISSUES BEEN FIXED IN THIS UPGRADE????? Stop giving us bells and whistles when the fundamental basics of your product are seriously flawed and have been since implementation OVER 2 years ago. I stand by my post dated 13th December 2013 - THIS FORUM IS A COMPLETE WASTE OF TIME http://community.myob.com/t5/Getting-started-with/This-forum-is-a-complete-waste-of-time/m-p/221347#M2757937KViews1like0Comments