Pay Bills issue
Hello. We have identified an issue with Pay Bills and Prepare Electronic Payments. In one instance we entered Pay Bills, seleteced the supplier. Selected the Invoice to pay (note this is an annual supplier, we pay them one every 12 months). Ticked Electronic Payment, applied the full amount to be paid and Record. Then went into Prepare Electronic Payments, selected the payment on its own and created the ABA file. The screen took a while but all worked. I loaded ABA to our bank and it was paid. The following two week I noted the payment was in the Prepare Eletronic Payments, and aged payables was showing as unpaid, and when checking the Bill was also showing unpaid. Double check in our bank and definatley paid. What is now more concerning reviewing some of our payments (at this stage only one supplier) using the same method above, MYOB has allowed us to double pay some $10,000 worth of invoices, is this a known issue. We have the remittances, bank payments and Bills show double payments. Can you help us understand how this happened? Is there a problem in MYOB? Is there something we are doing wrong and if so what and how do we check payments? Very concerned how did this problem might be.Solved879Views0likes1Comment