Double reversing a Pay super payment and trying to delete it.

[ChelseaT]

Hi

I have found that I have double reversed a Pay Super transaction and am unable to delete one of the reversals.  Can you please provide some guidance on how I can do this?

Thanks

Chelsea

[Sam_R]

Hi @ChelseaT,

Apologies for the delayed reply.

Were you able to resolve this? In any case, re-entering the original transaction will offset the reversal, you will just need to make sure you re-enter it exactly as it was.

If you did require further assistance with his, please do reach out. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[ChelseaT]

Hi Sam

I may need some guidance on this one.

I followed the same process earlier this year and the Super Payments section showed 'Reversal Completed' but following the same process this time does not appear to have worked and now I have two reversals in my bank reconciliation.

I need to delete one of them and am unable to do so.

Thanks

Chelsea

[Sam_R]

Hi @ChelseaT,

As you won't be able to delete this, you will need to process another pay run with a positive figure in your superannuation category (with no other amounts in it) that matches that amount of super that has been reversed the 2nd time. This will then offset the reversal (negative) amount so you'll be able to reconcile accordingly. 

[ChelseaT]

Hi Sam

The Super payment I need to remove is actually for a full month so does that mean I need to manually re-enter all of the pay runs for the month?

Is there are number I can call to speak with someone for assistance?

Thanks

Chelsea

[Sam_R]

Hi @ChelseaT,

In this case, you can process 1 pay run with the total amount of super that has been incorrectly reversed. 

If you did prefer someone to walk you through this over the phone, we do have a dedicated payroll team that can assist you.

Please reach out if you had any further queries. 

[ChelseaT]

Hi Sam.

I have already completed that process previously but somehow I have ended up with the actual Super payment reversing twice.

I will contact your payroll team for further assistance.

Thanks

Chelsea