MYOB Super Paid Twice after confirming details.

[Rmx]

Please help resolve this. Two amounts taken from my account for super after confirming details yesterday. 

Need an urgent resolution but am unable to send private message for some reason.

Estimated phone wait time is 45-49mins.

Thanks

Trish

[Tracey_H · Accepted solution]

Hi @Rmx 

So that we can look into this can you please send the following information in a private message:

• serial number
• business name
• primary contact name
• primary email address
• screenshot of the bank statement showing super payments deducted twice

[armadaleglass]

This problem is not solved and I have had this happen to me today for a large amount taken twice by SuperChoice.  This is not good enough - I have contacted my Bank who have advised me that funds were taken today by SuperChoice without a correct Company ID number.  What is going on??

[armadaleglass]

This has happened to me today as well - SuperChoice is the Clearing House involved in my case.  Is this same Clearing House in your case?

I have taken this up with my Bank and asked Superchoice to respond to me urgently.

We are forced to use Clearing Houses and yet it appears that neither MYOB nor the Banks have control over them - very concerning!

[Melinda24]

This also happened to my organisation.

I will provide the information you have requested and hope this can be sorted asap.  This is very concerning. 

[Komal_S]

Hi everyone 

Sorry to that you have been impacted by this. This is being investigated by our teams as a priority and emails will be sent to all affected users outlining the issue and the resolution.

We do apologise and hope to have this resolved as soon as possible.

[Rmx]

Any idea of timeframe to resolve this? 

[Mich5]

This has happened to me as well.  Please advise urgently how we get this sorted.

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@Komal_S wrote:

Hi everyone 

Sorry to that you have been impacted by this. This is being investigated by our teams as a priority and emails will be sent to all affected users outlining the issue and the resolution.

We do apologise and hope to have this resolved as soon as possible.

---

[Tracey_H]

HI @Rmx and @Mich5 

Our teams are working to fix this as a priority. Emails will be sent to all impacted users with information on this issue and the resolution.

Having said that, we understand your concerns and have passed your feedback onto the relevant teams.

[highettyc]

We urgently need to know when this is expected to be resolved since this is adversly affecting our cashflow. Simply stating that you are treating this as a priority is not good enough!