PAYROL SUMARY TOTALS VARY TO EOFY FINALISATION REPORT

[brih]

Hi

my Payroll Summary Report that i have printed off MYOB varies to the EOFY Finalisation Report in the STP

it looks like all the pays for my permanent staff from early december 2018 has not appeared in this report 

my weekly payrol has been reproted correctly to the ATO?

have attempted to contact the help line for the past 2 days to no avail and need to get this sorted asap so i can do my first payrol in MYOB!

thanks and wait t ohear from you!

cheers

[PerspectRec · Accepted solution]

Hi

We had this also depsite the payroll activity totals equalling the payroll register report totals.  Our payroll categories were all set up correctly.  To resolve this we had to run a zero pay run for ALL employees and send this through the ATO as per normal.  This provides updated totals.  Unfortunately we did this twice before the problem corrected.  It does take a short while for the updated payroll totals to filter through to the finalisation/verification report, so try to be patient.

You should also look at the entire verification report, not just the total on the top right of the screen as this does not include various other totals such as allowances, salary sacrifice amounts etc.  It is worth trying to reconcile the verification report against your MYOB figures before running the zero payroll referred to above.

Best of luck.

PerspecRec

[brih]

Thanks for that!

have checked all in MYOB and its only my permanent staff affected from dec pay run onwards?

and been on hold with MYOB for approx 1.25hrs!!!!!!!!

will try the $0 pay run - is this for only current employees?

cheers

[brih]

thanks just tried this and worked first time!

after 1.45hrs on hold twice it was this simple to repair!

huge high five to you!

cheers

[PerspectRec]

Brilliant!  Have a good day.

Perspec Rec

[Margaret1016]

I also have this problem. However the staff that have resigned during the financial year are my problem.

If I do a $0.00 pay run they are not listed in the pay run. Will it still work.

Margaret

[bungy15]

Hi @Margaret1016 

For employees terminated prior to starting STP, you need to remove their termination date from their card, then do a $0 pay for them. This will update their YTD amounts in STP.

When you have done the $0 pay and confirmed they have reported correctly, you can re-enter their termination date and terminate them in the payroll reporting centre.

Cheers

Tracey

[brih]

it worked for us in one company now having issues with the 2nd company!!!! 

going to remove all termination dates and try a 2nd run!

[Margaret1016]

Yes I deleted the termination date and have posted a $0.00 pay run. Hope this fixes the issue.

[brih]

Fingers crossed! worked for me! but had to do other company twice! but at least it worked! hope it did for you!

cheers