Payroll Reporting Centre - Something Went Wrong at our End! Try Again

[NardiaPlumbing]

I have entered our payroll as normal, however, went I lodged I had to carry on with submitting to ATO as an error message came up saying "Something went wrong at our end Sorry about that. You'll need to come back later and try again" That was last Wednesday 21st September and I have just tried again today Monday 26th September and still getting the same error.

[acc23]

Hi Nardia, iam getting the same thing.. Glad its not just me..

[ChrisMYOB]

Hello @NardiaPlumbing 

Are you able to please send a console log when the error pops up? I have linked our Help Article which will give instructions on how to get the console log. 

Once you have done that, are you able to please try logging into the web browser version of AccountRight at app.myob.com in your Google Chrome browser and see if the same issue happens?

Please let me know how you go.

[NardiaPlumbing]

Im not sure if I have done this correctly but please find the Console and Huxley App attached.

[NardiaPlumbing]

When I log onto the Chrome MYOB it is fine and I can see the sent payroll to the ATO. The other lady here can access it via MYOB and sent it off today, however, when I log into it, I get the error. I also get an error in the card file, saying "We couldnt check the ABN for you. Please try again later." When I try the same thing logged in via CHROME, it is fine. These issues do not occur in Kelly's MYOB just mine.

I did change my password the other day, perhaps this has something to do with it?

[acc23]

Did it end up working for you? mine is still ot working?

[NardiaPlumbing]

Hi Chris, I logged in this morning and tried again, still coming up with the same thing. I'm not sure what to do. 

[ChrisMYOB]

Hello Everyone 

Our team is currently investigating the cause of this issue. 

Can you please check the version of windows you are on, if it isn't up to date, can you please update and then try again? Please let me know what version you were on, the version you upgraded to, and if it still gives you the error.

As a current workaround, you are able to put your file online and then log in using the browser version at app.myob.com and process the pay run.

[NardiaPlumbing]

Hi Chris - I am on Windows 8.1 Pro. I spoke with our IT fellow who said its not a simple upgrade. To buy a new licence is approx the same price as a new computer. Then of course transfering the data over etc.

The other lady I work with is on Windows 10 - Pro and she does not have the same issues as I. I am waiting to hear from the community forum and see if any of them who are having issues are on Windows 10 or greater.

[Ryan_B]

Hello, I am having the same issue - running Windows 7 (yes, I know its out of date, however it worked fine before).  Using current version 2022.9.0