Payrun not reported to ATO

[Nicole_W]

I recorded a payrun for 07/12/23 (pay period 04-10/12/23) on 04/01/2024 along with all other payruns for December. All payruns were correctly reported via single touch payroll to the ATO apart from the one for 07/12/23. Instead of a "pay event" there is an "update event" with 0 dollars. The payrun is correctly recorded in the Myob software and the super has been paid for the whole of December. I have done several update events since, hoping that Myob will report that missing payrun but it doesn't. I have tried to get support via email and phone but didn't get any help. I need the payrun to be reported to the ATO without creating a new payrun (as I that will probably also create a new super amount). Can anyone help?

[Doreen_P]

Hi, @Nicole_W

Thanks for your post, and welcome to the MYOB Community Forum.

If the pay run for the pay period 04/12/2023–10/12/2023 is not showing, kindly check your payroll reports, such as Payroll Activity, Payroll Register, and YTD Verification Report, to see if the missing pay run amount is there. If yes, then you no longer have to worry. If there's none, please check the pay runs by going to Payroll > Print/Email Pay Slips to see if the pay run is there for a specific pay period.

Feel free to post again anytime if you require further assistance. 
 
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen