Payments into system are double recording on same invoice

[nduro]

Hi MYOB Team,

We also have just noticed this is happening for some random customers. Random credit appearing and it has been traced back to 2 payments recorded straight after each other by MYOB. 

We have now found 3 "known" credits in the system that should not be there, all caused by MYOB making to payments automatically to the same invoice straight after each other.

This is dangerous and customers potentially have been given free credit that they are not entitled to.

Please advise asap

Thanks Nathan

[gavin12345]

Hi @nduro 

Do you use bank feeds? If yes, are these set to create a transaction based on a bank feed rule?

A number of users have been reporting duplicate bank feeds and if the feed is creating a new transaction each time this could cause the issue, 

OR

Someone might manually create the Receive Payments transaction, and then the bank feed creates another?

Could either of the above explain what is happening?

The more information you can provide about the Receive Payment transactions, the better as this can eliminate some causes.

Regards

Gavin

[nduro]

Hi @gavin12345 

Thank for the reply.

We use bank feeds, but they are only used once a week on a Tuesday by account as a discrepancy / reconciling tool to check payments.

BUT this particular payment was entered at the time of sale when payment was made, via the Invoice screen "PAID TODAY" tool.

And according to the journal entry it shows a double entry straight after each other according to the journal "CR111854" and "CR11855" dated 1.7.22.

We would not have used bank feeds again until 5.7.22, so if it had anything to do with it the ID Number would have a gap.

I have tried to replicated with no luck. 

Thanks Nathan

[nduro]

Hi @gavin12345 @Komal_S 

I notice I created a new thread accidently. I thought i was adding to exisiting thread that has been discussing same thing. I wonder what they found Payments into system are double recording on same invoice

https://community.myob.com/t5/AccountRight-Sales-and-purchases/Payments-into-system-are-double-recor... 

Here is another example of slightly different situation from a deposit.

A backorder was released on 15/7/22 and the transfer from deposit has applied itself twice straight after each other SJ004333 and SJ004333, given the customer $111.83 credit for free. Not good.

No idea how this could happen.

[nduro]

Hi @gavin12345 

FYI This is using AR 2022.5

Thanks

[Jillus]

Hi gavin

We have not had a solution yet either.

Jill

[nduro]

Must be super random.

For us I have found 3 occurances this month, out 1000 + sales. 

[gavin12345]

Hi @nduro 

Agree this is odd, esp given your comments about bank feeds (most likely cause which has been seen before). With the 3  times this has happened, was it always when you use Paid Today? And would you have used Paid Today on any of the other 999?

If is is happening on only some Paid Today invoices, then it could be an intermittent 'cache'  issue.

Regards

Gavin

[nduro]

Hi @gavin12345

We use PAID TODAY lots every day.

So its been found so far to have happened on these 3 scenarios. Nothing Bank Feeds related.

1. New sale with Paid Today

2. Backorder released with Transfer from Deposit

3. Receive Payment manual entry