Payments into system are double recording on same invoice

Hi Komal_S 

I have just upgraded to 2022.6 this week, so we will keep an eye out if this occurs again.

Thanks

Hi Komal_S and Jillus 

Was there a solution for this double payment issue?

I am having the same issue now with 2022.4 or 2022.5

I accidently started new post https://community.myob.com/t5/AccountRight-Staffing-and/Re-Payments-into-system-are-double-recording-on-same-invoice/m-p/772086#M70906

Thanks Nathan

Hi Nathan

Not yet, still waiting.

Jill

Hi Jill

Thanks. Sounds about right, while our customers are getting bonus credits if no one was to find or pickup this error. Crazy hey.

I know quite rediculous that this  has fallen quiet.

Jill

Hi Jill Jillus 

When does it happen to you? Randomly or all payments?

Any particular situations?

Hi Kormal

1. No, it uses the next available number as can be seen from the second photo I sent you.

2. What do you mean by this, I thought I had already sent it.

3. Yes a credit note was created, next available invoice number.

4. No I don't use bank feeds

5. No.  Totally random.

Hope this helps

Jill

Totally random.

Hi Kormal

I will have to wait for it to happen again, as I have deleted the double up from that occurence of course.  Do you mean go to the find transactions and serch by account number?  It seems to give exactly the same information, so not sure if I understand what you mean?

Jill

Hi Komal_S 

1) Is the reference number of both the payments same ? NO new number straight after each other, so instantly happening.

2) Can you attach a screenshot of the Journal Security audit report of when the second payment was recorded?  You're welcome to send this by Private message if it contains sensitive information. OK with PM

3) If the reference number for both the payments was same, was any credit note created? YES CREDIT Note generated. Thats how we noticed this error. Wondering why these customers had credits on their account when they should not have

4) Do you use bank feeds and if yes, do you match the bank feeds transactions to existing invoices or create new ? Yes Bank Feeds. Match bank feeds to exisiting invoices. But I dont think Bank Feeds has anything to do with these.

5) Does this happen with specific customers or invoices?  Random, no link. As explained in my other post

Its been found so far to have happened on these 3 scenarios. Nothing Bank Feeds related.

1. New sale with Paid Today

2. Backorder released with Transfer from Deposit

3. Receive Payment manual entry

Seems to only have happened in the last month or so. Maybe 6 weeks.

Hi Komal_S 

Same here we have deleted or made adjustments to these credits to remove them from customers accounts.

But I will send you the report any with reference to the ones we found. You might see something.