ContributionsMost RecentMost LikesSolutions"Customer sales report" figures for same period is totally different between Desktop and Online Reports - MYOB Accountright Hi All, I just ran some "customer sales reports" for total sales via the Online Version for the period 1/1/2023 - 10/11/2023 to compare Total Invoice sales to 2024 and 2025. It didnt look right, so I compared this to what the Desktop version shows and it is totally different figures by a lot? Any ideas? Thanks Nathan SolvedRe: "Customer sales report" figures for same period is totally different between Desktop and Online Reports - MYOB Accountright Hi Genreve_S Thanks for reply. I figured it out doing to invoice line item comparison between Desktop and Online reports thanks. It was related to what "Employees" were selected in the Online Version. The AR Online report was missing Invoices from employees that are now Inactive. So when I changed it to ALL, it captured the correct total of all invoices. Thanks Nathan Custom List Field data not updating with Export / Import modified file Hi All, I am trying to do a bulk removal of data in the Custom List Feild exporting the file, removing the data / text and Importing it back. It says file has Import without errors, but the original data is still in the Custom List field? Any ideas? Thanks Nathan Re: If using MYOB to email, how is Payroll confidentially protected if it is sent from generic email, for replies etc? Hi Doreen_P Thanks. Understood. But what will our staff see as a sender email address? And if they replied to that email from myob where would it go? Thanks Nathan If using MYOB to email, how is Payroll confidentially protected if it is sent from generic email, for replies etc? Hi, If we turn on Emails > Send Emails Using Account Right, how does that work for Payroll. Normally I send Payroll Advice from my management email, which would also be the reply email if staff need to communicate. But if we use MYOB to email, it says the reply email is one address only. So what do employees see if Payroll Advice is emailed directed by MYOB not using Outlook? Thanks Nathan Re: Analyse Sales [Item] Report - Sold ITEM displaying as NEGATIVE but this is not correct. Hi Earl_HD Hope all is well. We are getting the NEGATIVE incorrect errors in reports again randomly. You have helped correct this before with Online Script. Can you please assist again? Is there any way to stop this happening? Thanks Nathan Re: MYOB PayDIRECT - Why is the Browser and Desktop PAYDIRECT functions maybe different. How can my customers see a list of all unpaid invoices and pay multiple invoices? Plus Statements? Also, when I try to open PAYDIRECT from my Samsung mobile device via the PAY NOW or VIEW INVOICE button on the email it will not open in phone browser. Says "THIS SITE CAN'T BE REACHED" ??? MYOB PayDIRECT - Why is the Browser and Desktop PAYDIRECT functions maybe different. How can my customers see a list of all unpaid invoices and pay multiple invoices? Plus Statements? Hi Team MYOB PayDIRECT Just setup and starting to explore as one payment option for our customers. Am I understanding it correctly that the Browser and Desktop PAYDIRECT functions maybe different? Why is that? How can my customer see a list of all unpaid invoices and pay multiple invoices? I have tried some test and sample emails, from our desktop program and the email to customer only directs them to one invoice, not a list of all outstanding invoices? Can PAYDIRECT be added to Monthly Statements so customer can pay all outstanding invoices at the end of the month based on their Account Statement? Thanks, Nathan PayDirect - Invoice form CUT OFF at the bottom losing our terms and conditions when displayed via Invoice Portal. A4 size invoice format not working. Hi All Any ideas how to fix and format Invoice sizing for PAY DIRECT viewing in Browser view and Downloaded PDF via Invoice Portal? Invoice format and size is fine for normal A4 PDF and Printing via Desktop MYOB. Just setting up Pay Direct for first time to test and trial. Thanks Nathan Re: Analyse Sales [Item] Report - Sold ITEM displaying as NEGATIVE but this is not correct. Hi Earl_HD Thanks for that. Seems fixed. Is there anyway to avoid this or a random glitch that will need fixed occassionaly? Thaks Nathan