Returned Super - Pay Super

[melrWA]

Hi, I use Pay Super and have sent all my batch which has been deducted from my bank 10.03 and the 31.03 I have received 1 employee's super payment.  

1st question is how do I process this again?  I understand I can Reverse the Pay but as the total amount has been debited from our bank I cannot amend this as the bank rec will be out.

Any ideas?

cheers

Mel

[Sam_R · Accepted solution]

Hi @melrWA,

Thank you for your post.

You are on the right track with reversing the payment, however, once the entire batch is reversed you will need to then process the 'Successfully paid' contributions through the Pay Liabilities function so that your reconciliation balances, and then you will need to process the "returned' super though the Pay Superannuation window again so that it can be processed and sent to the respective fund. I will attach a help article below that will guide you through this process:

• Reversing and reprocessing superannuation payments

If you have further queries on this, please let me know - happy to assist!

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[melrWA]

Thanks Sam, however I'm just confused with re-processing the batch as I need it to reflect what I have reversed as this is what has been deducted from the bank.  The credit didn't come back until a few weeks later.

So if I reverse and re-process with the one that has been reversed, isn't my bank balance going to be out?

[Sam_R]

Hi @melrWA,

Correct me if I have misunderstood your concern, but, hopefully, the below snapshot will answer your query:

This (help article) is the recommended process we advise clients of when they have had super returned, but please do reach out if you have further queries. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[melrWA]

Thanks for the clarification, all worked out.  Sometime it's easier to understand when doing it but thanks for your support

cheers

Mel

[Kylie123]

What about for online myob, there is no Manage Payments screen etc?  How do we fix 1 employees super contribution for actually just one pay in the whole batch that has bounced back to bank account in bank feeds?

[Sam_R]

HI @Kylie123,

Thanks for your post. 

The below help article will explain these steps for the online version:

• Returned superannuation contributions

If you need any further assistance with this, please do reach out.

[KiwiCaro]

Hi @Sam_R 

Thanks for posting your 'Returned superannuation contributions' instructions sheet.

I'm up to 'Step 2'  ' There is no Create Pay Run option on my Payroll page?

I've attached a screen cap of my build.

Any help appreciated, thank you.

Carolyn

[Sam_R]

Hi @KiwiCaro,

Thanks for reaching out.

Please the steps below for your product:

• Reversing and reprocessing superannuation payments

Feel free to reach out if you had any further trouble.