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March 2022
March 2022
We have integrated Tanda with our MYOB software successfully for nearly two years.
This morning a new employee Onboarded successfully according to Tanda (see attached), but the employee details have not been pushed to MYOB.
The second screenshot shows where new mate's card should be. The highlighted employee was also the last employee to Onboard successfully via Tanda on 17/03/2022.
The only thing that has changed in that time is our transition to STP Phase 2 which was done two days ago.
Would you investigate whether this change is interfering with the push employee details from Tanda to MYOB please, and whether this will impact the transfer of our Pay Run next week?
March 2022 - last edited March 2022
March 2022 - last edited March 2022
@Steven_M I reached out to Tanda and actioned their troubleshooting suggestions. Here is their response...
April 2022
April 2022
Hi @seqtt
Thanks for your post. I am sorry to see that no one has answered you yet. Are you still having issues with employees not pushing through to MYOB from Tanda?
I am not aware of anything similar happening at the moment. I would recommend talking to Tanda to get in contact with our API team. If there is an issue with connecting the software, they will be able to solve this for you directly.
Kind regards,
Yanike
MYOB Community Support
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April 2022
April 2022
In the end I entered the employee into MYOB manually, then manually sync'd Tanda to link the employee's data files. Payroll exported successfully both times in the last two weeks. Will wait to see what happens when we Onboard our next employee.