seqtt
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Re: Attachments missing
Hi Earl_HD I did as you suggested and emailed the Data Migration team on 08/02/2024. I am yet to receive either a response or even an acknowledged receipt of the support request. The original email had been deleted so I couldn't reply to the original thread, but I had recorded the Data Migration Case # and quoted that in the email Subject. Have I sent the request to the correct department? Email attached. Regards, AmandaRe: Attachments missing
Earl_HD after reading other posts, could a change in serial number of the company file be interefering here? We created a new subscription and migrated data to support an anticipated sale of the company, active from 01/07/2023 on. After the sale fell through, we continued with the new subscription and inactivated the original. Attachments to Bills posted and paid prior to 30/06/2023 are missing. Attachments can be viewed for any Bill closed after 01/07/2023, even if they were posted before the end of financial year.Attachments missing
My subscription is current. I need a copy of a Bill dated 13/06/2023 to support a faulty goods return. When I locate the Bill in the Purchase Register, it clearly indicates a file is attached, but when I drill into Attachments there's nothing there. On investigation, any bill posted prior to the lock period (30/06/2023) is missing a support document. I have tried inactivating the Lock Period with no success. How can we be compliant if we can't produce our 7 years of historical purchase records? Alana1 posted a similar issue in January 2023 but that's now closed.
