URGENT - Update STP after deleting employee card

[NDMYOB]

Hi,

I processed pay for an employee and before submitting it to ATO I deleted his pay. It was decided that employee  will not be paid from that particular entity so as no future pay will processed for him I deleted his Employee card too from MYOB

Later on I submitted all payroll to ATO and I just reliased that deleted employee is also submitted now.

I cannot do a void pay to return his pay amount to 0 becasue i have already deleted his employee card.

What is the solution now? Do you think if I create his card again and do a void pay then issue will be fixed or MYOB will treat it as another employee becasue of different record Id and all?

Please let me know how i can fix this issue. what options i have to remove it from STP lodgement?

Thanks

[amla]

Hi @NDMYOB 

This is an intersting problem. I hope MYOB has a solution for it. They should have anticipated this kind of issue and have a solution.

I will be interested in knowing the solution too. This can happen so easily.

good luck with MYOB

[NDMYOB]

Hi guys,

I added employee back in again and using card import, gave employee same reocrd id that employee originally had however when myob imported it then it changed record id to next available record id so even if i do a void pay this is not going to solve my issue.

Can we change reocrd ID in myob? please let me know if someone can help.

or can i reinstate deleted employee card?

MYOB better have some solution for it or they should not let users delete employee cards even when pay is deleted.

Thanks

Thanks

[Tracey_H]

Hi @NDMYOB 

This is what we call a ghost employee and your file will need to come in to us for repair to fix this issue. In order for me to arrange the data file repair I will need you to send me the following information by private message:

• serial number (Setup>>Company Information)
• Company file ID (Help>>About MYOB AccountRight)
• business name
• primary contact name
• primary email address
• the name of the incorrect employee
• the ID of the incorrect employee
• a screenshot of the Summary of payments report (Payroll reporting centre>>EOFY finalisation tab>>click on the ellipsis (...) and Download report

To avoid this error users need to zero out all amounts in the employee card>>Pay History and then process a $0 pay to update STP. Once the $0 pay has been accepted by the ATO and the STP reports are showing $0.00 YTD amounts the card can be deleted from AccountRight.

[NDMYOB]

Hi @Tracey_H ,

Thank you for your message. I have send you message with details and added payroll report as an image however image was removed from my message and it did not allow me to attach pdf version.

it did not have choose file when i mesaaged privately. Can you please let me know how can i send you pdf or jpeg reports that you requested.

Kind regards,

ND

[Tracey_H]

Hi @NDMYOB 

I have received your messages and screenshots. We do need users to send screenshots exactly as you have, ie, using the snipping tool and uploding by clicking on Photos. We don't want users to send PDFs or jpegs.

I will raise a ticket for that repair and the Data File Repair team will be in touch with you with instructions.

[NDMYOB]

Thanks Tracy. Appreciate you help.

Kind regards,

ND

[NDMYOB]

Hi @Tracey_H ,

No one from MYOB has contacted me yet about it.  I am a bit anxious as we need to finalise payroll this month.

I was wondering if we can get it resolved before the end of this week?

Kind regards,

ND

[Tracey_H]

Hi @NDMYOB 

An email was sent to the primary contact and also to the email address you sent me in a private message on the 4th June. You need to follow the instructions in that email to upload your file for repair.

Please don't hesitate to post again if you need help in the future.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[NDMYOB]

Hi @Tracey_H ,

I was not the primary contact so did not get the email. it is all sorted now. I have uploaded my backup file.

I will accept this solution later once this process is completed. 

Appreciate you help.

Kind regards,

ND