Unable to open an employee's card

[rbray]

Having troubles opening an employees card to reverse a transaction... Hoping someone can run the script needed to fix this, please?  

AccountRight Application Error Report
=====================================
Application Version: 2022.10.24.7505
Application File Version: 2022.10.24.7529
Incident Id: 6805ea21-b7ac-45b1-8d9a-36c44e3abfb8
Time: Tuesday, 13 December 2022 12:09:02 AM

Code:
Unknown (0)

Message:
(Unknown): ShowUIView(CardDetail,...,...)

[Steven_M]

Hi @rbray 

We do have a script that we do need to run over the company file to address that particular situation. So we can arrange for that to be run, would you mind confirming the following information:

Where the company file is stored i.e. online or local
What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information
What is the company file ID - Help>>About AccountRight

[rbray]

Where the company file is stored: Online
What the LAST FOUR DIGITS of the serial number is: 9182
What is the company file ID: 1

[Steven_M · Accepted solution]

Hi @rbray 

Thanks for confirming that information

Give that employee's card an open now and let us know how you get on. - I've completed the running on the necessary script.

[rbray]

You're an absolute gem Steven, thank you so, so much!