manage payments status - superannuation

[ritasands]

I am having issues with manage payments status.

I have followed your steps to refresh the screen and have tried to refresh each line as well.

I am also the authorised user on this account.

Given these are payments that occurred in 2019, I would expect these payments to be already in the employee's funds by now.

I have attached a copy of all files uploaded for superpayments.

All payments have been presented in our bank.

I want the status for each line to read "completed"

File details are :

Sxxx Supplies Pty Ltd

serial ; xxxx xxxx 5804

Regards

Rita

Awaiting your advise to rectify this issue.

[Melisa_D]

Hi @ritasands, 

Thank you for your post. I'm happy to take a look into this for you, can you please send me a private message with the following information:

• Your full name & Email address 
• File ID (This can be found by going to Help > About MYOB AccountRight)

[ritasands]

Hi Melissa,

my full name is Rita***

email address is :****mix.com.au  and  ***ix.com.au

File ID: is 1

regards

Rita

PS: Personal information removed ^KS.

[Lucy_ABC_Admin]

Hi Melissa D

I have also had the same problem. I did call MYOB on the 1300 number listed on the website. After waiting an hour on hold I was answered then told I would put through to an expert. I then waited another whole hour on hold so I hung up. One of my super payments processed on the 25/05/20 shows a status "funds requested". I called one of the Super funds directly and received confirmation the payment was received. How can I change the Status?

[Melisa_D · Accepted solution]

Hi @Lucy_ABC_Admin, 

Thank you for your post. So I can take a look into this for you, can you please send me a private message with the following information:

• Serial number 
• File ID (This can be found by going to Help > About MYOB AccountRight)
• Screenshot of the payment status

[Lucy_ABC_Admin]

Hi Melissa,

I logged in to check the status and it has updated now.