Initialisation error

[CaterinaM]

I am using MYOB AccountRight Plus v19.13 - the last time I accessed this was 16th March, 2023.  Today when I went to open a company file I was unable to and received the messaged "Initialisation Error".   There have been no changes to my laptop in the last month.  Any idea why I may be receiving this error and how can I fix it please?

[Earl_HD]

Hi @CaterinaM 

Thank you so much for your post. I'd recommend visiting this help article, This will help you fix your issue : Initialization Error 

And also if you want to Upgrade to the new AccountRight here's how you can do it. : Upgrade to the new AccountRight

Feel free to send me a private message if you have questions.
Regards,
Earl. 

[PenJ]

Hi Earl,

I am having this same issue with v19.10 since the MYOB AccountRight upgrade to 2023.3.0 came out two weeks ago. (Most of our files are 2023 and in the cloud but we have an old v19 that we keep on the server as  we use multi-currency in that one and no payroll).

And I don't seem to be able to update the old file to the cloud as I can't open it to upgrade it!

[gavin12345]

Hi @PenJ 

There are a few different causes for the v19 Initialisation error - it is not related to the AR2023 upgrade. If the solution indicated by @Earl_HD does not solve it, there are a few other possible technical causes which usually require your IT person's involvement.

FYI you do not need to open the v19 file to upgrade to AR2023. Run AR2023 and select Upgrade from the Welcome screen, then follow the prompts to upgrade it online. A Multi currency file cannot be upgraded offline. If there are issues with the multi currency file that prevent it being upgraded online, send me a private message or email for contact details for someone who can resolve.

Regards

Gavin

[PenJ]

HI Gavin,

thank you very much for your suggestions

I have reached out to our external IT people and will see how we go with that and if not resolved will attempt the upgrade and if no luck I will reach out.

regards,