Invoice Reminders for Inactive Clients

[Monilou]

Hello

I was wondering if invoice reminders are sent to 'inactive' clients, when they still have an amount outstanding?

I have a client who is claiming they have received no notification that their account has been outstanding since Oct 2018.  I have sent direct emails, but I was wondering if MYOB still sent the automatic reminders.

Thanks for your help.

Regards

Mon

[Neil_M · Accepted solution]

HI @Monilou 

As I understand it, the automated reminders will be sent on an invoice as long as that invoice still has an amount owing. This happens regardless of whether the client is setup as active or not inside the company file.

That said if invoice reminders were enabled significantly after the invoice was overdue, beyond the 14 day reminder period, some of the reminders may not be sent out

[Monilou]

Thank you for explaining that.  Answered my query perfectly!