Opto Integration Error

[naomiacute]

Attempting to export an invoice out of Opto into MYOB produces the following error:

ApiRequest Post Invoice - 93111
______________________
ERROR Posting to MYOB 93111
{
"Errors": [
{
"Name": "ValidationError",
"Message": "BusinessEvent_CategoryRequired",
"AdditionalDetails": "CategoryIdSaleEvent)",
"ErrorCode": 4228,
"Severity": "Error",
"LearnMore": null
}
],
"Information": "Warning, error messages have not been finalised in this release and may change"
} 10:11:09 07 MAR 2022

Opto says this is an enforcement that can be turned off within MYOB or the integration link needs to be configured to pass the appropriate category details, however I cannot find where to do this. 

How can I get Opto and MYOB functioning together. 

Thanks

Naomi

[CloverQ · Accepted solution]

Hi @naomiacute 

I do know know the details of how Opto integrates with AccountRight, or this Opto error. However, seeing it mentioned Category, I'd suggest going to your AccountRight company file > Setup > Preferences, there's the option of 'Turn on Category Tracking: Categories are Required/Not Required on All Transactions'. If you have this option ticked and set to required, then all transactions needs to have a Category assigned.

You can try changing this option in AccountRight, or prepare the export from Opto to include the Category information then try again.

[Mike_James]

@naomiacute  Just a PS: it used to be the case that turn off this option deleted ALL previous category records, so if you still need them, better to add the option in Opto. 

[naomiacute]

Thank you, that fixed my problem.

[naomiacute]

Fortunately this is a fresh install of MYOB so there's no historical data to lose.