PDF invoice attachment not sending via Invoice App

[user1000_0]

When we create and send invoices via the Invoice app the attachments are not sending - only a link.  Our customers are wanting the PDF with the invoice.  They will not click on a link in an email for security reasons.

Seems to work fine when sending from the desktop.

Any ideas?

[Steven_M · Accepted solution]

Hi @user1000_0 

Emails sent through the MYOB Invoices app are directly sent through via the MYOB Invoice Portal with a link included in the email. Unlike the desktop application, those emails would not have the provision to include that invoice as a PDF attachment.

Should you wish to have a PDF attached to the invoice then you would need to email those invoices via the Desktop application.