URGENT - SALES ORDER WILL NOT CHANGE TO AN INVOICE

[JANELLE]

Hi Customer Support,

This request was sent yesterday 31/1/2024.

Yet again we have this problem where MYOB where we are unable to change a Sales Order to an invoice after making changes. It just keeps timing out.  We are constantly having problems with this as well as inventory and it is happening on a frequent basis. Now it is end of month and a most inconvenient time.

Could you please run a Combined Inventory Script over our File ID No. 1  ASAP as this has fixed the problem in previous times, even if it is only for a short period of time.

If this could be done ASAP would be appreciated as we are trying to finalise 31st January 2024 and cannot do so because of this issue.

Regards and thankyou

Janelle

[Genreve_S]

Hi @Janelle, 

I appreciate you reaching out here in the forum. 

I understand you're having some challenges with your inventory items - I'm here to help. I'll be sending you a private message to gather more details so we can address this issue effectively.

In the meantime, don't hesitate to start a new thread if you need help with anything else.

Thanks,
Genreve