Unbalance Trial Balance report

[Jowens1]

I an new to Accountright so please bear with me.  The Trial Balance report does not balance. It is out of balance by the amount of the Historical Balance which is included as a debit. What do I need to do on MYOB to correct this? situation. 

[NikkiParsons]

You should not have anything in the historical balance account. Start with investigating what is in there and why. It's usually from people entering opening balances from the setup, balances, account opening balances.

[Shella_A]

Hi @Jowens1, 

Thanks for your post, and welcome to the Community Forum. I hope you find plenty of helpful information.

Apologies for the late response. We appreciate your patience with this. If the total debits do not equal the total credits, it is confirmed to be an out-of-balance in the trial balance. We recommend refreshing the historical balance. You may follow the steps below:

1. Have the customer take a backup of their company file.
2. Have the customer go to Setup >> Balances >> Account Opening Balances.
3. Select an account with a $0 opening balance (make sure they remember the account; write it down).
4. Enter a $1 opening balance for this account and click Ok.
5. Go back to Setup >> Balances >> Account Opening Balances and remove the $1 opening balance, returning it to $0 again.
6. Click Ok
7. Run the balance sheet again and check that it balances.

Feel free to reply anytime if you require further assistance.

Kind regards,

Shella

[Shella_A]

Hi @Jowens1, 

I hope this message finds you well today. I just wanted to follow up to see if you're still encountering an unbalanced issue for the trial balance report. We appreciate your patience and understanding in this matter. If you still need assistance with this, please don’t hesitate to reply, as we’re always delighted to assist you further.

Kind regards,

Shella

[Shella_A]

Hi @Jowens1,

I hope this message finds you well today. I just wanted to follow up on whether you still require further assistance with your unbalanced trial report, as we’re not able to receive any updates. We will be closing this thread now. If you encounter any further issues, please feel free to start a post again, and one of our moderators will attend to it.

Kind regards,

Shella