item prices

[AWPERTHWA]

Hi, Hoping someone can tell me why this has happened and how this can be fixed.

If I go into my items register and look at an item it shows me the details of the item an the correct pricing.

See attached

If I go to the reports and print a detailed price list of the same item there are different lists of pricing. 

See below.

Created: 6/05/2022 9:39 AM
Price List [Detail]
Page 1 of 1
Item No. Item Name Current Price S/Unit
TM-Selecta Second 850Lt Selecta Secondary $325.08 each
Quantity Over: 0 0
Level A $325.08 $297.70
Level B $0.00 $0.00
Level C $297.70 $0.00
Level D $0.00 $297.70
Level E $325.08 $297.70
Level F $297.70 $325.08

Yes the pricing was updated 6 months ago. The detailed pricing report show old and current pricing. Why?

[Komal_S]

Hi @AWPERTHWA 

Can you try clearing AccountRight cache and check if the prices are then displaying properly? 

[gavin12345]

Hi @AWPERTHWA 

As @Komal_S suggested try clearing your cache - however I doubt that will help. This problem is normally caused by duplicate entries in MYOB in the price matrix. When importing prices, MYOB has created a new entry instead of updating a previous (MYOB glitch not a user fault). Sometimes MYOB will use one entry, and other times the other. MYOB should have a script they can run over the file to fix this. To confirm, do a Item Export and check the entries for this Item exactly match the displayed prices.

Regards

Gavin