Backup or Export data From Myob Essentials Online for Accountant

[nmf555]

Hi - I am trying to export my data from MYOB Essentials to give to my accountant but I get the following error message constantly:

Request ID: 0f1d0786-e62a-4ba5-916c-6f816c6ea117.

Can anyone help - thank you in advance

[Doreen_P]

Hi @nmf555,

Thanks for your post, and welcome to the MYOB Community Forum.

For us to be able to assist you, please confirm the last four digits of the serial number of the file you're having issues with exporting. If AccountRight, kindly check the company file ID by going to Help > About MYOB AccountRight.

We are looking forward to your response.

Best regards,

Doreen

[nmf555]

MYOB serial number

4030

Business name*

Namemakers

This particuar file is not Account Right - it is online.

Many thanks

[Doreen_P]

Hi @nmf555,

Thank you for confirming your serial number.

We were able to execute the fix on your company file. Kindly log out and then log back in to test. Please let us know if you can now export data without any issues.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen

[nmf555]

Hi - no still same issue : error message +: Request ID: f0e3d4e9-a1c1-4e7e-8115-e7e73289ce2b.

Thanks

[Shella_A]

Hi @nmf555,

Thanks for the update. Sorry to hear that the fix did not work on your end. This time, may we request a screenshot of the error message as well as the error log to determine what's causing the problem? Steps to get the error log are on this link. Please note to hide any important details included on the screenshot before posting it here in the forum.

We're looking forward to your response.

Kind regards,

Shella

[nmf555]

Hi - this particular MYOB is not account right but is MYOB Business Online Thanks

[Shella_A]

Hi @nmf555,

Thanks for the response and for providing the screenshot of the error message. We've done some fixing to your file in the background. I recommend logging out of the browser by clearing the cache and cookies, then logging back in again and redoing the process of exporting. Do let me know if you still encounter any errors.

Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

Kind regards,

Shella