Blog Post
Just adding my experience to this thread - I also had the issue of the upgrade through my server software not actually upgrading. So I went into MyMYOB and did the upgrade that comes up as available. Ofcourse, after some major stuffing around and time wasting I finally figured out I had to go further into MyMYOB and find and install the server version update rather than the PC version update that pops up initally. If it had updated through the software like it was suppose to it would have saved so much hassle. Really frustrated and the amount of issues we've had since you've gone to Account Live, 2014 etc. I really hope it gets sorted out.
Plus I have to agree with the user who has expressed their frustration and having to wait for 40 minutes to get through to phone support. What a joke! Is that what I pay a monthly subscription for? Not good enough!