Blog Post
Hi Kelly81
Sorry for the wait. We do have significant demand for support at the moment following the release of the Premier version of the new AccountRight, but we understand your time is very valuable and want to assist as quickly as we can. We have been busy recruiting and training dozens of new support team members and are confident they will make a huge difference. It is a process that takes weeks and months as we want to ensure we get the best talent and ensure they fully trained to assist you, but by the end of June we will have 60 additional support staff on phones and LiveChat that have joined us since April.
I see Jon is now assisting you on LiveChat. Please let us know if you need anything further.
All the best,
Jason Hill
Community Manager