Hi all,
It’s been our biggest week of the year on the Community Forum. We’ve welcomed over 530 new members and over 1050 posts have been submitted, including 350 from MYOB staff.
Let me start this week’s update with an enormous thank you to those community members that have assisted others on the forum during this extremely busy period. An extra special thanks to our top contributors of the week - gavin12345, Mike_James, Murray_McKenzie, jenniek and TomOnTuesday for sharing your knowledge, expertise and wisdom. Love your work!
Our support teams have also been working extremely hard to assist as many clients as possible. We are currently answering over 1700 calls each day, plus over 500 LiveChat sessions, and hundreds of emails and forum posts. We trained many new team members in the lead up to this year’s busy end-of-financial year period to better cater to the large demand for help with our software. But we understand that some of you are still struggling to contact us, particularly via phone. We’re really sorry if you have found it difficult to get in touch with us. We understand how frustrating it can be at this time of year not being able to quickly obtain assistance.
If you have an issue, we encourage you to first search the Support Notes database and the Community Forum to see if these extensive resources can help resolve your problem. If you cannot find information about your issue, please post details of your problem with as much detail as possible in the relevant Community Forum board.
Some of the most popular Support Notes this week have included:
- Preparing and printing payment summaries
- No Total Tax Withheld on payment summaries
- End of payroll year guide
- Compliance Update – PAYG Tax Tables
- ETP and CDEP payments for 2012/2013
- Downloading updates from my.MYOB
- Downloading and installing updates using AccountRight
I hope you have also found our comprehensive end of financial year website invaluable in the past few weeks. As previously mentioned, the site includes easy-to-follow steps for your software, detailed Support Notes, and training videos about common end of financial year processes such as closing a financial year, closing a payroll year and reconciling transactions.
We hope you all get the chance this weekend to have a well-deserved break. But for those that are working, please remember that our support teams will be continuing to help people 24 hours a day, seven days a week.
Love your work,
Jason Hill
Community Manager
