Blog Post
Dear Mike,
Below is a post you made 2 years ago (although I suspect a generic name).
Obviously MYOB just plainly lied here.
Quote:
"But when it comes to the files themselves (V19) or any of our desktop, perpetual products, I want to be sure to say that MYOB is not stopping confirmation and we are not forcing our customers online."
Community Manager
to Beach
2 years ago
Hi Liz, there has been no communication around stopping confirmation for any unsupported desktop perpetual products.
This year we have extended the timeframe where confirmation will be requested and we have actually provided a convenient self-service tool for our customers to get their confirmation code without needing to contact MYOB.
Check out this post here
It sounds like there may again be confusion with MYOB partners being contacted about their files associated with an older referral program being closed.
If you have any questions about the changes to Partners, please contact your partner manager for any further clarification.
But when it comes to the files themselves (V19) or any of our desktop, perpetual products, I want to be sure to say that MYOB is not stopping confirmation and we are not forcing our customers online.
We do encourage our customers to upgrade their software and take advantage of the benefits of being online, but as per the above, for those who choose to stay offline in their perpetual software, they can continue to do this and we have even taken steps to make it easier.
This appears to be the only option i.e. report to the ACCC for unconscionable conduct.
Your rights as a perpetual license holder
- You are entitled to confirmation: If you have a perpetual license and are using the software according to the agreement, MYOB is obliged to provide confirmation codes.
- Activation and confirmation is for anti-piracy: The confirmation process is an anti-piracy measure to ensure you have a legitimate license, not a way to force upgrades.
- What to do if denied a code: Ask the MYOB representative for a written statement that they will not provide a code.Report the conduct to the ACCC for unconscionable conduct.