Blog Post
Hey everyone.
Thanks so much for reaching out. We appreciate you taking the time to share feedback on logging into your account to view your bill from February next year. I wanted to provide you with more context on the reason for this move.
MYOB is committed to putting in place measures that protect your personal and financial data. Placing sensitive data behind a secure login helps ensure only authorised users can access this information. This process also allows us to provide accurate, up-to-date billing details and account history all in one place. You will have the opportunity to download your bill in two formats – PDF and CSV – giving you flexibility around the way you receive the information.
We are dedicated to prioritising your privacy and data security, while providing you with data in the format most beneficial to your practice.
Please don’t hesitate to reach out if you have any other questions or need assistance with your account.
Hi Amanda, I'm not really sure that you do in fact appreciate the feedback seeming as it has been completely disregarded. PDF and CSV options provide the most minor concession to flexibility that I have ever seen. What about being able to access the invoice from the web browser version of the product itself, or drop it into the In Tray for us? They would both be nice flexible options for us that would avoid the need to implement a completely new and manual process to retrieve the bill on behalf of our business owners. What about an opt-in situation, so that business owners who don't consider their tax invoice to be a state secret at least have the option for a more convenient delivery option? OMG MYOB SMH.
AmandaMYOB no-one asked for these changes. No-one wants these changes. And I'm sure no-one complained about the way it is currently being done. We are perfectly happy to receive the PDF via email as we have been. This change creates unnecessary extra work for us, which reduces productivity...the opposite of what MYOB claims to do for small business. You've taken a 1-step process and made it a 5-step process. I am sure the majority of your customers would agree that your "prioritising" of our "privacy and data security" is nonsense and a cop-out excuse for ignoring your customers' needs.
Please advise where we can lodge a formal complaint about these unwanted, unnecessary changes.Hi AccountsKK1 , you can submit a complaints case through My Account when clicking on 'contact support' or you can also scroll to down our contact us page for more options as well
Hi Amanda, I just received my bill and now I somehow have 4 extra client files on there that originally the clients were paying for? Not sure why or how this has happened and I am not very happy about it either. Why would MYOB change the direction of the payment to me. I have just spent over and hour on the phone with no response and have also lodged a support request again with no response.
Hi Lin_Ockendon , it shouldn't be the case that payment details update without your knowledge, it may be that the visibility/transparency of these has changed?
If you can please send me a private message with your case number, I will be able to escalate this for a response for you so that the team can investigate and provide a proper explanation
