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AmandaMYOB no-one asked for these changes. No-one wants these changes. And I'm sure no-one complained about the way it is currently being done. We are perfectly happy to receive the PDF via email as we have been. This change creates unnecessary extra work for us, which reduces productivity...the opposite of what MYOB claims to do for small business. You've taken a 1-step process and made it a 5-step process. I am sure the majority of your customers would agree that your "prioritising" of our "privacy and data security" is nonsense and a cop-out excuse for ignoring your customers' needs.
Please advise where we can lodge a formal complaint about these unwanted, unnecessary changes.
Hi AccountsKK1 , you can submit a complaints case through My Account when clicking on 'contact support' or you can also scroll to down our contact us page for more options as well