Blog Post
Hey everyone.
Thanks so much for reaching out. We appreciate you taking the time to share feedback on logging into your account to view your bill from February next year. I wanted to provide you with more context on the reason for this move.
MYOB is committed to putting in place measures that protect your personal and financial data. Placing sensitive data behind a secure login helps ensure only authorised users can access this information. This process also allows us to provide accurate, up-to-date billing details and account history all in one place. You will have the opportunity to download your bill in two formats – PDF and CSV – giving you flexibility around the way you receive the information.
We are dedicated to prioritising your privacy and data security, while providing you with data in the format most beneficial to your practice.
Please don’t hesitate to reach out if you have any other questions or need assistance with your account.
Hi Amanda, I just received my bill and now I somehow have 4 extra client files on there that originally the clients were paying for? Not sure why or how this has happened and I am not very happy about it either. Why would MYOB change the direction of the payment to me. I have just spent over and hour on the phone with no response and have also lodged a support request again with no response.
Hi Lin_Ockendon , it shouldn't be the case that payment details update without your knowledge, it may be that the visibility/transparency of these has changed?
If you can please send me a private message with your case number, I will be able to escalate this for a response for you so that the team can investigate and provide a proper explanation
