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Hi Amanda, I just received my bill and now I somehow have 4 extra client files on there that originally the clients were paying for? Not sure why or how this has happened and I am not very happy about it either. Why would MYOB change the direction of the payment to me. I have just spent over and hour on the phone with no response and have also lodged a support request again with no response.
Hi Lin_Ockendon , it shouldn't be the case that payment details update without your knowledge, it may be that the visibility/transparency of these has changed?
If you can please send me a private message with your case number, I will be able to escalate this for a response for you so that the team can investigate and provide a proper explanation