Blog Post
Hi Mike,
We currently have Premier SE using both online and offline files. MYOB premier purchased outright many years ago. Online files we pay a monthly subscription due to STP etc, and will need to update to v2026.5 but want to keep using SEv2026.4 for our multiple offline files that aren't used as frequently. Will I be able to do this and how? Will we be able to also work remotely?
It is very confusing as I am receiving different answers from MYOB each time I call and have wasted so much time trying to get straight answers, not the standard line answers. And the STRESS this has caused.... This whole process has not been communicated well from MYOB. ie. All options available.
Hi Salisbury
Due to differences between how users use their MYOB file, there is no 'one size fits all' and what may work for one user may not work for another.
MYOB support is another thing all together, Mike_MYOB is one of the few who usually knows what he is talking about, though he too has a party line to toe. Call centre staff are best avoided if you want reliable responses - take this pearler from yesterday here - staffer seems to be mindlessly quoting from an outdated 5 yr old response script. Either that or MYOB have re-instated Checking out/Checking in from online - a function discontinued over 5 years ago!
You may pay a small fee for support from FGH Tables or MYOX Services, but less stress and other costs (time) than to a free answer from MYOB Call centre. And remember their job sometimes depends on signing you up for a subscription, so the answers are mostly geared this way.
I agree, thank you for this post. THe usual speel / same answer about installing SE version and going forward with that for offline files BUT, hearing contradictory information about online files not working once SE is installed? Why does that happen? Please don't just copy and paste the instructions for downloading and installing SE version. Please actually address these concerns MYOB.
Hi HoneySandra and Salisbury
This has been answered in the forum a few times, but there have been a lot of comments about the offline mode change so I understand it is hard to stay up to date.
Ultimately, you should install and use PC edition for any online files
And use SE for offline files.
Server edition, is ultimately intended for customers hosting on their own server in an offline capacity. By having the file online, it is then hosted in MYOBs server, and there would be no reason/benefit to using server edition with an online file.
By using PC edition with your online files, this will also ensure that you continue to get updates every month.Hi Mike,
Sorry but I looged a case 10 days ago and no one has got back to me!!
I am using happily AccountRight Standard AU 2020.3.1 I do NOT need any newer features as I just use it to log transactions, GST and for my BAS. Can I continue using this after the deadline of June 17th? or MUST this be upgraded to online version? I do not need payroll or anything online but I do notice that it confirms my company file when I use the files. Can you please confirm that I can continue using happily with the current features ONLY? Thank you
