Blog Post
OK, that is all great. But what happens when your systems fail and you do nothing to fix the problem. I am an AccountRight Premier user and have attempted to move my company file on line. But the process failed. I have had to go to Server Edition to keep using my file off line. I lodged a support job on the 1st of June in relation to the errors I was getting when I tried to upload a file. Over the next week I spent over 8 hours on the phone while MYOB's support people in the Philipines failed to fix the problem. I had identified exactly what was wrong, but nobody understood or could help. I was promised it would be escalated and sorted within 72 hours. On the 9th and 11th I tried again. Still no further. I tried an uplaod today and the problem still exists. The issue is caused by the stupidity of the programmers who have placed a 1 file limit on the on line server. But they did not give users the option to delete, or update a file. So if you have ever uploaded a test file, the process will fail until someone in MYOB is smart enough to work out how to delete the old file. If you uploaded the file some time ago, it will be ion an old version and you will receive a nag message saying it needs to be updated, but the update fails. What an incredibly frustrating situation. I don't want to be forced to use the on line version of MYOB: everything I have seen and read indicate it is a very poor implementation. Please MYOB listen to your users and let us stay off line