Blog Post
Hi Mike_MYOB
Please advise whether users who stay on the PC version without updates activated will keep their uploaded documents?
Regards
Liz
Hi Liz_A staying PC edition by manipulating the software is not endorsed by MYOB
That being said, I cant see any reason why they would disappear just because you stopped the software from updating.
Morning Liz_A , this would depend on how the file was operating before moving to SE.
I'm not sure there would be many (any) customers who have moved from an online file in PC edition to being offline in server edition. This would be the only scenario I can think of where you could lose your attachments.
But a customer moved from online to offline, and they were using the in tray feature (which is an online only feature), then the documents uploaded to the in tray would not be in the file when opening in SE.
Customers can request a bulk export of in tray documents from MYOB up to 1 year after cancelling their subscription though.
If a customer was offline in PC edition, and then continued offline in Server Edition, there would be no change at all for them. They are both opening the same file/data/features.Thanks - I noticed that those who swap to the SE version will lose the uploads or have I misunderstood?
Regards
Liz