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Well Mike, maybe you can help me. Over the weekend, MYOB magically cloded my open cases. The EMails advised me that the issue had been fixed and, as they had not heard anything from me, the cases would be closed. My last contact from MYOB was Friday morning when someone rang while I was driving. We arranged that they would call me back a couple of hours later. The call never came.My problem is still just as present as it has been since I first attempted the on line migration at the start of the month. We now have 1 more day of the financial year. I was told to upload a copy of my company file to the migration team, which I have done. But that means until the migration team finish, I am stuck, unable to process any purchases, sales etc. Now end of month, end of year etc is all rapidly closing in. And I am stuck with a growing backlog of transactions. I can't complete my STP nomination because STP is only available to on line users. But because your company can't get me on line, I am stuck there too. Frustrating is just one of the many words starting with f that I am muttering
Hi toip , the migration team definitely have a lot of requests and it is taking them longer than usual to process these. Sorry for the frustration at a busy and critical time of year.
Their migration teams advice currently is to continue working in your offline file (using Server Edition) until they reach out to you for access to the data/file. That way you are not interrupted while waiting for them.
The concern for STP is valid however, you could also look at taking the upgrade to online AccountRight instead of MYOB Business as an option.
With the discount being offered, I believe it is similar and provides you another 12 months to work through future changes (if MYOB Business is the way to go long term)
You can purchase the subscription and move your file online in AccountRight entirely yourself through some updated workflows.
The information is available here if you're interestedYes, but will the Migration team continue to work on a case which is showing in the system as "Closed"??? I don't understand why twice now, my active cases have been marked as "Resolved" and then closed. In both cases, without any contact with me. Is this an automatic system feature, which is designed to make the fault resolution process look more efficient than it is? Or is somebody really taking it on themselves to close active cases without consultation with the case owner?
Hi toip , if you can share your case reference/s I can take a look. Most likely a closed case will not be further reviewed.
One thing that comes to mind here, could be how you have created the request for migration?
The migration requests need to be submitted via the webform here and not via creating a case in myaccount.myob.com.
Let me know your case number/s and I will see what I can find
