Blog Post
Hi toip , the migration team definitely have a lot of requests and it is taking them longer than usual to process these. Sorry for the frustration at a busy and critical time of year.
Their migration teams advice currently is to continue working in your offline file (using Server Edition) until they reach out to you for access to the data/file. That way you are not interrupted while waiting for them.
The concern for STP is valid however, you could also look at taking the upgrade to online AccountRight instead of MYOB Business as an option.
With the discount being offered, I believe it is similar and provides you another 12 months to work through future changes (if MYOB Business is the way to go long term)
You can purchase the subscription and move your file online in AccountRight entirely yourself through some updated workflows.
The information is available here if you're interested
Yes, but will the Migration team continue to work on a case which is showing in the system as "Closed"??? I don't understand why twice now, my active cases have been marked as "Resolved" and then closed. In both cases, without any contact with me. Is this an automatic system feature, which is designed to make the fault resolution process look more efficient than it is? Or is somebody really taking it on themselves to close active cases without consultation with the case owner?
Hi toip , if you can share your case reference/s I can take a look. Most likely a closed case will not be further reviewed.
One thing that comes to mind here, could be how you have created the request for migration?
The migration requests need to be submitted via the webform here and not via creating a case in myaccount.myob.com.
Let me know your case number/s and I will see what I can find