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Yes, but will the Migration team continue to work on a case which is showing in the system as "Closed"??? I don't understand why twice now, my active cases have been marked as "Resolved" and then closed. In both cases, without any contact with me. Is this an automatic system feature, which is designed to make the fault resolution process look more efficient than it is? Or is somebody really taking it on themselves to close active cases without consultation with the case owner?
Hi toip , if you can share your case reference/s I can take a look. Most likely a closed case will not be further reviewed.
One thing that comes to mind here, could be how you have created the request for migration?
The migration requests need to be submitted via the webform here and not via creating a case in myaccount.myob.com.
Let me know your case number/s and I will see what I can find