Blog Post
Dear MYOB,
I am very disappointed by the decision to remove or restrict the ability for customers to create and maintain their own offline backups in AccountRight.
AccountRight has long been a desktop-based accounting application, and many businesses have chosen it on the understanding that they would retain control over their company files and backup processes. While cloud services can provide convenience, they should not replace a customer's ability to create and store independent backup copies of their own data.
A key concern is what happens when a subscription is cancelled. Businesses invest years of valuable financial information into MYOB, and customers need confidence that they will continue to have practical access to their historical records without being entirely dependent on an active subscription or cloud access.
Offline backups are an important safeguard for business continuity, compliance, record retention, and disaster recovery. Removing this capability reduces customer control and increases reliance on a single platform for access to critical business information.
I strongly encourage MYOB to reconsider this decision and continue supporting customer-managed offline backups. Customers should have the right to maintain independent copies of the data they have created and paid to manage.
Thank you for considering this feedback.
I feel very strongly about this, too. I agree with all the above comments by camvas_myob.
I question the legality of MYOB suddenly removing our ability to make our own back-ups. Especially when we were given such short notice, and it was done 2 weeks before the end of financial year. These are financial records which must be kept (and be accessible) for 7 years.
If we choose to stop using MYOB (at some time in the future), then we will no longer have access to our file. That just seems plain wrong to me.
Yes, we can print and save reports, but we have been encouraged to upload supplier invoices to MYOB to keep a record of them - and this has been very useful.
I have made the (somewhat backward) choice to no longer save my supplier invoices into MYOB from 1/7/2026, but instead to save them as PDF's on my local computer. It won't be as convenient, but it will give me control over those records.
Hi 6203 - you might like to check out
https://mydataxport.com/ - an offline backup system, either regular or one-off backups. They have been doing Xero backups for a few years now, and have recently released MYOB backups. I know these guys personally and can vouch for them - NZ based.
