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Hi Mike_MYOB
Thank you for your response yesterday.
We have deployed MYOB AccountRight PC Edition 2026.06 through Intune by packaging the application and making it available in the Company Portal. Although Intune reports the installation as successful, the application does not appear on the device after installation. It is also not listed under Installed Apps, and users are unable to launch or access it.
We suspect that the installer may be using a bootstrapper, which could be causing Intune to detect the installation as successful without actually installing the full application.
This issue is critically impacting our operations. Could you please advise whether there is a compatible version of AccountRight that can be deployed via Intune, or if there are any specific deployment requirements for version 2026.06?
Our company file is hosted online; however, we are currently unable to use the new edition due to this installation issue.
We would appreciate your guidance on how to proceed.
Hi zohrawaqar
I checked with the team (this is beyond my personal technical capability!)
They have advised:
When installing from InTune, it typically runs the same command .\MYOB_AccountRight_Internal_Setup.exe -allusers in Admin mode through InTune unless there are other specific settings
Can you please check your registry key if ARL is installed at machine level?
You should see 2026.6 registry key in below location: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\MYOB\AccountRight Client\2026.6
Hi Mike_MYOB
This is extremely disappointing. Our Finance team is currently struggling because they are unable to meet critical deadlines due to this issue.
We have already attempted a workaround by installing the application directly on the device instead of deploying it through Company Portal. The installation completes successfully, users can sign in with their corporate accounts, and company files are accessible. However, the application still does not appear in the Installed Apps/Programs list in Control Panel. Due to that if we close the Myob app we do need to reinstall it again.
We have been given a strict deadline to resolve this issue within the next two hours. I have also tried contacting your support number, but the wait time was exceptionally long before I could reach anyone.
Could you please escalate this matter to your technical team as a priority? Alternatively, please advise on the fastest way to engage directly with the technical support team so that we can troubleshoot and resolve the bootstrapper image issue as quickly as possible.
Your urgent assistance would be greatly appreciated. Thank you.
Hi Mike_MYOB
I am still awaiting your response regarding my enquiry. I would appreciate it if you could kindly provide an update at your earliest convenience.
Thanks