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Hi zohrawaqar
I checked with the team (this is beyond my personal technical capability!)
They have advised:
When installing from InTune, it typically runs the same command .\MYOB_AccountRight_Internal_Setup.exe -allusers in Admin mode through InTune unless there are other specific settings
Can you please check your registry key if ARL is installed at machine level?
You should see 2026.6 registry key in below location: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\MYOB\AccountRight Client\2026.6
Hi Mike_MYOB
This is extremely disappointing. Our Finance team is currently struggling because they are unable to meet critical deadlines due to this issue.
We have already attempted a workaround by installing the application directly on the device instead of deploying it through Company Portal. The installation completes successfully, users can sign in with their corporate accounts, and company files are accessible. However, the application still does not appear in the Installed Apps/Programs list in Control Panel. Due to that if we close the Myob app we do need to reinstall it again.
We have been given a strict deadline to resolve this issue within the next two hours. I have also tried contacting your support number, but the wait time was exceptionally long before I could reach anyone.
Could you please escalate this matter to your technical team as a priority? Alternatively, please advise on the fastest way to engage directly with the technical support team so that we can troubleshoot and resolve the bootstrapper image issue as quickly as possible.
Your urgent assistance would be greatly appreciated. Thank you.
Hi Mike_MYOB
I am still awaiting your response regarding my enquiry. I would appreciate it if you could kindly provide an update at your earliest convenience.
Thanks