Blog Post
Hi Mike_MYOB, just a quick update.
I took your clarification back to MYOB and was referred from Sales to Support. I emailed Support with the outstanding licence/Server Edition questions, but had no response at all.
The case was then closed, and I sent a follow-up on Friday. It’s now Tuesday afternoon and I still haven’t heard anything.
I’m pretty disappointed with the lack of communication, especially as this started back on 12 August.
Is there a better way to get this in front of the right team?
Hey Dean- did you have more questions you need answered?
Or were you wanting to help the support team understand the answers to these questions in the same way I have explained them?
Let me know what you need and I should be able to help
Thanks Mike_MYOB , your earlier explanation answered the general questions clearly.
What I’m struggling with now is getting someone at MYOB to actually deal with my specific account/file and help me take it offline.
Sales referred me to Support, Support hasn’t responded, and the case was then closed. I followed up again and still haven’t heard anything.
I’ve deliberately left the company file at 2026.5 and haven’t opened/upgraded it in 2026.6 while I wait for this to be sorted, as I understand that changes the offline options.
I’ve already taken another company file offline previously, which also came from an older outright-purchased MYOB licence. Having that flexibility was important to us when we moved from v19 to Live.
Things are tight for us at the moment, so being able to move this file offline matters. We’d prefer to stay with MYOB and move back online later when it makes sense.
If you can help get this in front of someone who can deal with the licence/account and the 2026.5 offline file, that’s really what I need.
Hi Dean- where are you based? I'm sure there would be an MYOB Certified Consultant in your area who could visit or do this via remote Teamviewer or something. Unfortunately MYOB doesn't have a list of us on their website anymore - but there are plenty of us around in both NZ and Australia.
Thanks jenniek, I’m in Auckland.
I think I’m one step before that at the moment though. I understand the mechanics of Server Edition and already have another current company file running offline in SE, which I moved offline around 6–12 months ago.
What I need now is for MYOB to deal with the licence/account side and make sure I can get/preserve this current 2026.5 file in a form that can be used offline.
Once that part is sorted, I’d definitely be happy to use a local MYOB consultant if needed to help with the actual move (I've had help via Teamviewer before - can't remember who that was atm) .
