Blog Post
Thanks Mike_MYOB , your earlier explanation answered the general questions clearly.
What I’m struggling with now is getting someone at MYOB to actually deal with my specific account/file and help me take it offline.
Sales referred me to Support, Support hasn’t responded, and the case was then closed. I followed up again and still haven’t heard anything.
I’ve deliberately left the company file at 2026.5 and haven’t opened/upgraded it in 2026.6 while I wait for this to be sorted, as I understand that changes the offline options.
I’ve already taken another company file offline previously, which also came from an older outright-purchased MYOB licence. Having that flexibility was important to us when we moved from v19 to Live.
Things are tight for us at the moment, so being able to move this file offline matters. We’d prefer to stay with MYOB and move back online later when it makes sense.
If you can help get this in front of someone who can deal with the licence/account and the 2026.5 offline file, that’s really what I need.
Hi Mike_MYOB , just tagging you as I realised my last reply may not have notified you.
I’ve now had to open a new support case, #03346332, because the original case #03271361 was closed and Support still hasn’t responded to the licence/file issue.
Your earlier explanation answered the general questions clearly. What I need now is simply to get the specific account/file in front of the right person at MYOB so I can get the current 2026.5 file offline.
If you’re able to point this to the right team/person internally, I’d really appreciate it.
Hi Dean- Mike_MYOB
My understanding of this would be request a backup of your 2026.5 file from MYOB be sent to you. If you open the file yourself - you will be forced to upgrade it - then it's all over and you wont be able to restore it offline. In theory it should still be in the version you say if it hasn't been opened. @Mike_MYOB should be able to help with this (hopefully) I am based in Hamilton if that helps.
Thanks jenniek, yes that is exactly what I’m trying to achieve.
Mike_MYOB I still haven’t had any response from Support and I really need to get this moving now. I’ve deliberately left the file at 2026.5 so it doesn’t get upgraded, but the delay is now holding up normal accounting/GST work.
If you’re able to help get the 2026.5 backup request in front of the right person at MYOB, I’d really appreciate it.
Hi Dean- , sorry for the late reply
If you download AccountRight 2026.5 from our downloads page, then you will be able to take your own offline backup (the same way you always would have)
You can then restore that offline backup into AccountRight Server Edition
*When you download 2026.5, after you open it the first time. If you close and then reopen AccountRight, it will automatically update to the latest version. Make sure you do this in one go to avoid that.
