Incident with our AE/AO services that is affecting your ability to preview bills and tax returns

Our team is currently investigating an issue with our AE/AO services that is affecting your ability to preview bills and tax returns. We are sorry for any inconvenience this may cause, and thanks for bearing with us while we work on it.

We have now confirmed that this disruption was introduced by the latest Microsoft 365 update released on 04/10. Microsoft has provided a workaround to restore service. Error “The text formatting command is not available” when opening emails in classic Outlook or docu…

Please note that the final step in this process is to disable automated updates to prevent the system from reinstalling the faulty version while Microsoft works on a permanent fix. They recommend keeping an eye on their update page for further information and guidance on when it will be safe to re-enable automatic updates. Release notes for Current Channel releases - Office release notes | Microsoft Learn

Thank you for your patience while we worked to resolve this issue.