Heads up for NAB users: we’re onto it
1 MIN READ If you’ve been trying to link your NAB account through Connected Accounts and hitting roadblocks, yep, you’re not imagining it. There’s a known issue affecting NAB connections, and we know it’s causing a real headache. Here’s what’s going on NAB’s data isn’t playing nice with Open Banking (that’s the tech behind Connected Accounts). That means some Solo users are getting stuck, especially with newer NAB accounts, or when NAB doesn’t send through all the details we need to complete the setup. Sometimes it looks like everything’s working… and then boom, error page. Not fun. Here's what we are doing We’ve flagged this with our mates at Adatree (they help power Connected Accounts), and it’s been escalated to NAB’s tech team. While we wait on a fix, we’re doing everything we can from our side, keeping a close eye on things, improving how we handle patchy data, and rolling out behind-the-scenes updates. If you’ve had a failed attempt, it might be worth trying again after a short wait. We’re on it, and we won’t rest till things are sorted. As always, if you need a hand, comment below, or reach out to us via the Digital assistant in the app! Thanks for sticking with us. You’ve got this, and we’ve got your back.Live Webinar - Get Sorted for Tax Time with Solo by MYOB
1 MIN READ Hey Solmates 👋 Are you bracing yourself for tax time and all the admin that comes with it? Not on our watch! We’d love to invite you to our “Get sorted for tax time with Solo by MYOB” webinar. Across 2 live dates in June, our team will take you through everything you need to know ahead of the EOFY rush. You’ll learn how to: ✅ Wrap up your records so you're ready to lodge ✅ Claim what you’re entitled to - even that home office chair ✅ Get your docs in order in case the ATO comes knocking ✅ Start the new financial year fresh, and in control. It’s free, fresh, fast and your future self will thank you. We’re now accepting registrations for June 17th (register here) and June 25th (register here). Follow the links above to register, but don’t fret if you’re not able to join in! We’ll share a recording of the webinar in the Community Forum at a later date.✅ FIXED - Issues Logging In? We're On It.
1 MIN READ ‼️ Update (5:50pm AEST) Hey Solmates - we're back on air! ✅ Our tech team has been hard at work investigating an issue where users were unable to login to Solo, and were immediately taken back to the Sign in screen. As of 5:50pm AEST, we are now able to confirm access has been restored and you can now login to Solo as normal. If you continue to experience issues or need to get help for Solo, all you need to do is tap More > Digital Assistant in Solo and we'll be on the case. Thanks for sticking with us as we got this one sorted out! Original Post (5:00pm AEST - May 22nd) What You Need to Know We’re looking into an issue that may impact your ability to login to Solo. We're investigating as our highest priority and hope to have updates for you soon! Stay in the Loop Thanks for bearing with us while we get this sorted. We’ll keep you posted when it’s fixed!
