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Trying to reject an einvoice from Bunnings - Sorry we can't send the eInvoice response right now ...

Danielle_G

, please try again later.

Bunnings have sent in e-invoices, but have sent duplicates. I am trying to reject one each of the duplicate invoices but am getting the error message

Sorry we can't send the eInvoice response right now, please try again later.

How can I get rid of these from my Uploads?

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Genreve_S

Hi @Danielle_G ,

Generally, invoices that were already uploaded to your email go straight into your In Tray uploads. You can open your In Tray window directly and delete the duplicates from there. I recommend reading through these articles; Working with Uploaded Documents and Uploading Documents Via Email, as this will help you understand how invoices sent to you are handled.

In the meantime, feel free to create a new thread if you need any other help.

Thanks,
Genreve

Danielle_G

Hi Sai

I have cleared Chrome browser cache for all time. Closed browser. Opened browser, logged into MYOB, tried to reject invoice. Error message still appears.

Repeated on Microsoft Edge. Same result.

Isaiah_C

Hi @Danielle_G,

Thank you for letting us know. Please try logging out and logging back in. Additionally, you might want to try using a different browser to see if that resolves the issue.

Regards,

Sai

Danielle_G

Thanks for your reply.

I have cleared my browser cache, but the issue is still happening.

The link you have given with a solution does not actually have a solution I can use. We do not use e-invoicing to send invoices.

This issue relates to an e-invoice we have received that I am unable to reject.

Earl_HD

Hi @Danielle_G,

Thanks for your detailed post. This error can be resolved by clearing your browser cache and history to avoid software discrepancies. I also recommend visiting this post, which has a solution for this issue. EInvoice

Feel free to post again, we're happy to help!

Regards,
Earl