Everytime I click on Process payroll in my desktop verison I receive this error
I click on restart account right and get back into it again and then I will receive this message when I try to click process payroll again.
I just shut down and rebooted the pc and now its working.
Hi @JACJO2024,
The screenshot you provided look a bit off. When you click on Payroll, it should display a list of payroll functions like "Process Payroll" and others. Please try clearing your AccountRight cache, as this can sometimes fix unusual behavior. If the problem continues, try uninstalling and then reinstalling AccountRight.
Cheers,
Princess
This is what I get everytime!
I think you got lucky with the timing. I did not have to reboot for it to start working, and the STP reporting issue has been solved by MYOB now
Mmmm, I'm also having the same problem. Thought it was just me, obviously not, hope it gets fixed soon. Thank you everyone.
It's just started working again as normal
Yep Me too. Right in the middle of doing our fortnightly payroll...
Same here
having the same issue and no answers
Yep me too. This is critical business function and no outages flagged other than STP
Same issues here, hopefully it gets fixed asap!!
yes, me too.
Same problem if I try to go to payroll ...and it also says my subscription has failed, though there is nothing wrong with the credit card details. i have paid it manually, but still the same error message.
me too
We are also having this issue! Soo frustrating!!!
Me too
I am also having this problem. It looks like there is a problem with STP reporting, and they may have taken down the whole of payroll to fix it? I hope?
Notice has just launched on the status page - issue is now under investigation. Fingers crossed it's a quick fix.
I am having the same problem
Yep. me too!
Same same. According to MYOB, no current issues.
According to DownDetector, MYOB have issues.......
Time to reply @MYOB
I am having the same issue
Still waiting for MYOB to reply. No outages have been flagged?
Me too - cant access either of our payroll software and neither can my collegues.
me too!
It's also happening on the
Web Browser
Same error, please let me know how to fix this error.
Same!
Im having the same problem
Me too, I left a post a bit earlier.
I am having same problem
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