2FA deleting working in progress

Question

On many occasions now, the 2FA requirement kicks in randomly and wants an authorisation code.

Trouble is that you lose whatever work you may be in the middle of.

On 1 occasion it reverted back with the current partially completed invoice still intact

(which I believe would be how its meant to work)

All other occasions the work is lost - please look into it

Isaiah_C · Answer

Hi @pippypip,

Please know that our team is aware of this issue and is actively working on a solution to prevent such disruptions. We appreciate your patience and understanding while we work to improve your experience.

Regards,

Sai

pippypip · Answer

Its happened to me also. Almost completed a Quote and I was kicked out and asked to enter my 2FA. After entering the 2FA I had to start the quote from scratch. Very annoying.

Princess_R · Answer

Hi @AmyK24,

We're really sorry to hear how this is affecting your workflow, especially when it disrupts your invoicing process. We're actively working to address this issue and have posted more information on this thread. We appreciate your patience as we work towards a solution.

Cheers,

MYOB