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Financial Year won't rollover

Wendy2018

Hi all,

This might not be the correct page to ask this query bur we need some help please!

For the 2nd time I have tried to rollover our financial year.

As our accountants have advised that we have finished 2024 I went to rollover and MYOB is in 2023

I did a rollover for 2023 and got the ok that all was good from MYOB, but we are still in 2023

What's going on. Am I missing a step here! I haven't had this problem before

Thanks in advance

Wendy

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Accepted answers

Doreen_P

Hey @Wendy2018,

Since the new financial year is still not showing even after rolling over, it's best to clear your AccountRight cache. This helps in refreshing your data. If you still encounter the same thing, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

Best regards,

Doreen

All comments

Wendy2018

Thank you very much Doreen. That worked and I've rolled over to the current year.

Doreen_P

Hey @Wendy2018,

Best regards,

Doreen